1Does your residential eldercare centre provide 24-hours nursing service?
Yes. All our care centres provide round the clock 24-hours nursing service running on hospital based 3-shifts a day.
2Are your nurses qualified?
Yes. All our nurses are fully qualified nurses who are registered with the Malaysia Ministry of Health.
3What documents does a resident need to provide upon admission?
If the resident is brought to our nursing home directly from the hospital, please request the attending doctor to provide the next of kin with a Discharge Summary. A Discharge Summary tells us what the patient was treated for at the hospital, the medication instruction and any special care instructions given by the doctor.
This document is very important for us to understand the condition of the resident upon admission into our nursing home, and helps us to manage the resident’s condition and to observe any symptoms or side effects present in the resident. This observation will be communicated to the next of kin immediately so that the attending doctor is kept updated regarding any deterioration of his patient’s condition and speedy medical action can be taken to help the resident.
4What if the resident is transported from the house to the nursing home?
In cases where the resident was staying at home before being admitted into our eldercare centre, we shall strongly advise the next of kin to bring the resident to a physician for assessment before admission to our centre.
Alternatively, our Staff Nurses shall also conduct a physical check of the resident upon admission, and observe the patient for 72hrs. Our Staff Nurse shall make a recommendation to the next of kin to bring the resident to a doctor immediately if we observe any medical abnormalities present in the resident.
5Does your eldercare centre provide laundry service?
Yes. All our eldercare centres includes laundry service as part of the monthly package service. Laundry is not included in day care service.
6Do you provide medication for the residents?
No. Residents or their next of kin must provide us with the medication as some medications require the doctor’s prescription and must be calculated properly for the correct dosage based on the resident’s health condition.
7What if the next of kin is not around to top up the medication?
No problem. Once the resident has a doctor’s prescription list, we would be able to assist you to order the medication from the pharmacy and get it delivered to our nursing home. The next of kin can make the payment for the medication directly with the pharmacy. This is our special hassle-free service for our residents.
8Who supplies the items such as diapers, cotton roll, gloves, underpad, saline etc?
The eldercare centre shall be supplying these items to the resident on a charge-per-use basis. An itemized invoice for the usage of such items shall be prepared and given to the resident at the end of the month for payment.
9What are the items what the resident can bring into the eldercare centre?
Apart from medication, the resident shall bring their own special supplements/vitamins and milk powder to the nursing home. The resident can also bring their own comfortable clothing and pajamas to the nursing home; alternatively, the resident can purchase from us our standard pajamas or batik housecoat.
10Do you provide physiotherapy at your eldercare / nursing homes?
Yes. We are able to arrange and provide 3rd party physiotherapy services to residents.
11Do you provide acupuncture or pressure point reflexology massage?
Yes. We are able to arrange and provide 3rd party acupuncture or Chinese sinseh reflexology massage for our residents upon request.
12Do you accept terminally ill cases?
Yes. We accept terminally ill cases and these residents shall receive palliative care. We are able to provide end of life care. We understand that end of life care is not easy for the family to manage. We aim to take care of the tedious nursing related part of care and remove this burden off the family’s shoulders so that the families can concentrate on spending precious time with their loved one.
We have experience working closely with the Penang Hospice Society to co-manage terminally ill cancer patients who are staying at our nursing homes. During these precious last stage of life period, we aim to help families spend more time with their loved one in a stress-free environment. We shall take care of round-the-clock care of the resident.
13Do you accept dementia cases?
Yes. We accept dementia cases on the condition that the resident must be under the care of a psychiatrist. From time to time, we shall update the next of kin on the condition of the resident, and any improvement or deterioration of the dementia condition so that the next of kin can update the psychiatrist for best management of the disease.
14Do you accept mentally ill cases?
No. For the safety of our staff and residents, we do not accept mentally ill cases as we are not trained to handle violent cases. We also do not have isolated holding rooms to managed violent patients. Please refer to government psychiatric wards for help.
15Is the deposit paid refundable?
Yes. The deposit is fully refundable upon a resident’s discharge.
16What are you visiting hours?
Our official visiting hours are from 10:00a.m. to 9:00p.m. However if you need to visit the resident outside of these hours, you may make a request to the Centre Manager.
17Can the resident go out or go home during their stay at the eldercare centre / nursing home?
Yes. The resident is free to go home at any time to stay with their family during the weekends or holidays. The resident is also free to go out with family or friends at any time during their stay with the nursing home. The family member or friend shall need to sign in a form stating that they will be responsible for the safety of the resident during this period and shall indemnify the eldercare centre / nursing home from any untoward incidents that may occur when the resident is outside of our premise.