Frequently Asked Questions

常见问题


We have compiled a list of FAQ that we are commonly asked by residents before or upon admission. We hope this is help to ease your admission worries.


我们已经收集了一个入住前住客常询问的问题列表,希望这有助于缓解您的入住忧虑。

English

1Does your residential eldercare centre provide 24-hours nursing service?
Yes. All our care centres provide round the clock 24-hours nursing service running on hospital based 3-shifts a day.
2Are your nurses qualified?
Yes. All our nurses are fully qualified nurses who are registered with the Malaysia Ministry of Health.
3What documents does a resident need to provide upon admission?

If the resident is brought to our nursing home directly from the hospital, please request the attending doctor to provide the next of kin with a Discharge Summary. A Discharge Summary tells us what the patient was treated for at the hospital, the medication instruction and any special care instructions given by the doctor.

This document is very important for us to understand the condition of the resident upon admission into our nursing home, and helps us to manage the resident’s condition and to observe any symptoms or side effects present in the resident. This observation will be communicated to the next of kin immediately so that the attending doctor is kept updated regarding any deterioration of his patient’s condition and speedy medical action can be taken to help the resident.

4What if the resident is transported from the house to the nursing home?

In cases where the resident was staying at home before being admitted into our eldercare centre, we shall strongly advise the next of kin to bring the resident to a physician for assessment before admission to our centre.

Alternatively, our Staff Nurses shall also conduct a physical check of the resident upon admission, and observe the patient for 72hrs. Our Staff Nurse shall make a recommendation to the next of kin to bring the resident to a doctor immediately if we observe any medical abnormalities present in the resident.

5Does your eldercare centre provide laundry service?
Yes. All our eldercare centres includes laundry service as part of the monthly package service. Laundry is not included in day care service.
6Do you provide medication for the residents?
No. Residents or their next of kin must provide us with the medication as some medications require the doctor’s prescription and must be calculated properly for the correct dosage based on the resident’s health condition.
7What if the next of kin is not around to top up the medication?
No problem. Once the resident has a doctor’s prescription list, we would be able to assist you to order the medication from the pharmacy and get it delivered to our nursing home. The next of kin can make the payment for the medication directly with the pharmacy. This is our special hassle-free service for our residents.
8Who supplies the items such as diapers, cotton roll, gloves, underpad, saline etc?
The eldercare centre shall be supplying these items to the resident on a charge-per-use basis. An itemized invoice for the usage of such items shall be prepared and given to the resident at the end of the month for payment.
9What are the items what the resident can bring into the eldercare centre?
Apart from medication, the resident shall bring their own special supplements/vitamins and milk powder to the nursing home. The resident can also bring their own comfortable clothing and pajamas to the nursing home; alternatively, the resident can purchase from us our standard pajamas or batik housecoat.
10Do you provide physiotherapy at your eldercare / nursing homes?
Yes. We are able to arrange and provide 3rd party physiotherapy services to residents.
11Do you provide acupuncture or pressure point reflexology massage?
Yes. We are able to arrange and provide 3rd party acupuncture or Chinese sinseh reflexology massage for our residents upon request.
12Do you accept terminally ill cases?

Yes. We accept terminally ill cases and these residents shall receive palliative care. We are able to provide end of life care. We understand that end of life care is not easy for the family to manage. We aim to take care of the tedious nursing related part of care and remove this burden off the family’s shoulders so that the families can concentrate on spending precious time with their loved one.

We have experience working closely with the Penang Hospice Society to co-manage terminally ill cancer patients who are staying at our nursing homes. During these precious last stage of life period, we aim to help families spend more time with their loved one in a stress-free environment. We shall take care of round-the-clock care of the resident.

13Do you accept dementia cases?
Yes. We accept dementia cases on the condition that the resident must be under the care of a psychiatrist. From time to time, we shall update the next of kin on the condition of the resident, and any improvement or deterioration of the dementia condition so that the next of kin can update the psychiatrist for best management of the disease.
14Do you accept mentally ill cases?
No. For the safety of our staff and residents, we do not accept mentally ill cases as we are not trained to handle violent cases. We also do not have isolated holding rooms to managed violent patients. Please refer to government psychiatric wards for help.
15Is the deposit paid refundable?
Yes. The deposit is fully refundable upon a resident’s discharge.
16What are you visiting hours?
Our official visiting hours are from 10:00a.m. to 9:00p.m. However if you need to visit the resident outside of these hours, you may make a request to the Centre Manager.
17Can the resident go out or go home during their stay at the eldercare centre / nursing home?
Yes. The resident is free to go home at any time to stay with their family during the weekends or holidays. The resident is also free to go out with family or friends at any time during their stay with the nursing home. The family member or friend shall need to sign in a form stating that they will be responsible for the safety of the resident during this period and shall indemnify the eldercare centre / nursing home from any untoward incidents that may occur when the resident is outside of our premise.

Chinese

1你的疗养院有提供24小时护理服务吗?
有的。我们所有的护理中心都提供全天候24小时护理服务,就像医院护士每天轮三班一样。
2你的护士合格吗?
是的,我们所有的护士都是在马来西亚卫生部注册的合格护士。
3住客在入住时需要提供哪些文件?

如果住客直接从医院被送到疗养院,请麻烦主治医生为住客提供出院小结。出院小结能告诉我们住客在医院接受治疗的情况、用药指导和医生给予的任何特别护理指示。

这份文件对我们了解住客进入疗养院的情况非常重要。它有助于我们管理住客的病情,观察他们的任何症状或副作用。观察结果将立即传达给近亲,以便为主治医生了解住客的病情是否有恶化的情况,并采取快速医疗措施帮助住院医生。

4如果住客是从家里送到疗养院怎么办?

如果住客在住入疗养院之前是呆在家的话,我们强烈建议先带住客到医生那里进行评估。

或者,我们的护理人员也会进行入院后,住客的身体检查,并观察患者72h。如果我们观察到住客出现任何医疗异常,我们的医护人员应立即向近亲建议,立即将住客带到医生那里。

5你的疗养院也提供洗衣服务吗?
是的,我们所有的疗养院的洗衣服务是包括在每月的配套服务里。洗衣服务是不包括在日托服务中。
6你们为住客提供药品吗?
不,住客或他们的近亲必须给我们提供药物,因为有些药物需要医生的处方,必须根据住客的健康状况正确地计算出正确的剂量。
7如果近亲不在补充药物怎么办?
没问题。一旦住客有医生的处方清单,我们将能够帮您向药房订购药品,并把它送到我们的养老院。近亲可以直接向药房付款。这是我们为住客提供的免费服务。
8物品列如尿布、棉辊、手套、垫料、盐水等是谁提供的?
疗养院会按每使用收费提供居民这些物品。我们会在月底为住客列出费用清单以便支付。
9该住客需要带什么用品到疗养院?
除了药品以外, 住客应该携带自己特别的补品/维他命 和奶粉到疗养院。住客也可以把自己舒适的衣服和睡衣带到疗养院;除此之外住客也可以购买标准睡衣或蜡染的长袍。
10你们的疗养院有提供物理治疗吗?
有的,我们能够安排和提供住客从外部请来的物理治疗服务。
11你们有提供针灸或穴位按摩吗?
有的。如果住客有需要的话,我们能够安排和提供住客外部请来的针灸或中医穴位按摩。
12你接受临终病人吗?

是的.我们接受身患绝症的案例,这些住客将接受善终安养服务也能够提供生命终结护理。我们知道,生命终结护理对家庭来说并不容易。我们的目标是要帮家庭解除照顾与繁琐护理有关的负担,使家庭可以集中精力把宝贵的时间花在亲人身上。

我们有经验与槟城安宁社会密切合作,共同管理住在我们的疗养院的临终病人。在这生命宝贵的最后阶段,我们将照顾住院病人的24小时护理,目标是要帮助家庭在无压力的环境中与亲人共度更多的时光。

13你接受痴呆症患者吗?
是的, 我们接受痴呆症病例。前提是患者必须接受精神科医生的照顾。不时,我们将通知亲属病患的最新情况,若有任何改善或恶化的症状。这样亲属们就能不时的让精神科医生知道病患的状况才是佳管理的疾病的做法。
14你接受精神病患者吗?
不,为了我们工作人员和住客的安全,我们不接受精神病病例,因为我们没有受过处理暴力案件的培训。我们也没有孤立的托管室来管理暴力病人。请向政府精神科病房求助。
15押金可以退还吗?
是的,住客出院后,押金可全额退还。
16你们的探访时间是什么时候?
我们的官方探访时间是从上午10点到晚上9点。但是如果你需要在这些时间以外探访住客,你可以向中心经理要求。
17住在疗养院期间,住客可以外出还是回家吗?
可以的,在周末或过节假日,住客可以随时回家和家人在一起。 住客也可以随时与家人或朋友外出。家人或朋友必需要签署一份表格,说明他们将在这段期间对住客的安全负责。若住客在离开疗养院后发生的任何不幸事件,不应该由疗养院负责。